TERMS & CONDITIONS

At Farringdons Jewellery and Pawnbroking, we strive to offer a high quality and professional service. However, we do recognise that there may be times when things go wrong. As a minimum you are entitled to an explanation of why you have been treated as you have been. It is important that you are given the opportunity to question the procedure and processes we follow, if you are not satisfied with the service. We wish to learn from our mistakes and ensure that we are offering the best service possible.

Therefore, we have outlined our complaints procedure below.

Complaints procedure:

Whatever the issue, rest assured, each individual problem is looked at on a case-by-case basis and if we are seen to be at fault, we will take steps to ensure a solution is found.

When you have made a complaint to us, the following steps will be followed:

• Investigate your complaint thoroughly
• Inform you of the findings
• Where we are found to be at fault, we will communicate the steps we will take to improve and resolve the solution to the best of our ability
• If necessary, new steps and procedures will be implemented or improved to avoid the problem occurring again.
• We will provide you with a summary resolution within 3 days. You will then have the right to challenge our decision through the Financial Ombudsman Service should you wish;
  • Website: www.financial-ombudsman.org.uk
  • Email: [email protected]
  • Phone: 0800 023 4567 or 0300 123 9 123
• If we fail to issue a resolution within 3 days, we will provide you with a final response letter within 8 weeks of receiving your complaint. If you are dissatisfied with our response you can proceed to complain to the Financial Ombudsman Service or the National Pawnbroking Association.

Privacy Policy:

As a business, we endeavour to ensure the privacy of our customers and promised never to give out details to any third party with their permission. We ensure all data for customers is stored in accordance with the General Data Protection Regulation (EU) 2016/679. We only hold customer data which is for purchases, which is sued for shipping information. We will only send mail relating to the customer purchase.

The strictest confidence is taken with all purchases and we do not store or have access to any credit, debit or bank details which are used for online purchases. Our online gateway partner is Payzone.com.
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Farringdons Jewellery Ltd’s registered address:
Geppert & Co, Unit 6 Bassett Business Units, Hurricane Way, North Weald, Essex, CM16 6AA

Farringdons Jewellery Ltd’s phone number:
0207 242 2040 

Farringdons Jewellery Ltd’s email address:
[email protected]

Farringdons Jewellery Ltd’s VAT number:
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For any further information, or any questions, then please contact us.

As a business, we store the following customer information after a purchase:

• Full Name
• Email address
• Telephone Number
• Shipping Address
• Billing Address

In order to safe guard all information which is gathered online, we have put in place a mixture of online procedures, as well as in store policies, which prevent unauthorised access.

We reserve the right to make any amendments, any deletions or view any personal information we safe guard. Should a customer wish to access the information, they will need to submit a request in writing, which will be answered within 7 days.

We reserve the right to contact links to other websites within our website. Once these links have been sued to exit the Farringdons Jewellery website we are no longer in control. We cannot be held responsible for any protection or privacy for the customer.

Please download the following document in order to review our Data Protection Policy.

Download GDPR Data Protection Policy

We offer 7 month contracts, with an interest rate of 7% monthly.
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The APR is 98.6%. You have the right to withdraw within the first 14 days.

We send you a letter 2 weeks before the end of your contract as a polite reminder. A letter of redemption will be sent on the end date of your contract, giving you a further 2 weeks grace period to redeem or renew. After these 14 days, we send a third letter stating that we have the right to sell the loaned item.

We pay our loans either via a bank transfer, which is preferable, or cash. When you redeem or renew your contract, we accept card payments as well as cash. We do not accept AMEX.

In order to secure your loan, we require two forms of ID. One must be a form of photo ID, such as a passport or a driving license. The second must be a bill dated within the last three months, clearly stating your address. This could be a utility bill, council tax bill or an internet/phone bill.

We are members of the National Pawnbroking Association, the National Association of Jewellers and LAPADA. We are regulated and authorised by the Financial Conduct Authority for consumer credit activities.